Features
- BYOC Cloud trunk integration
- Enterprise-grade contact center numbers
- TLS transport with Opus codec support
- Global coverage in 70+ countries
How to Connect
1
Create a DIDfarm SIP trunk
Click Connect to create a trunk for Genesys Cloud.
2
Configure BYOC Cloud in Genesys
In Genesys Admin, create a BYOC Cloud trunk pointing to sip.didfarm.com with your credentials.
3
Set up number assignments
Assign your DIDfarm numbers to Genesys Cloud flows, queues, or DID ranges.
4
Validate
Run test calls through Genesys to confirm inbound and outbound routing.
Requirements
- Genesys Cloud CX account with BYOC Cloud
- Genesys admin access
- At least one DIDfarm number
Trunk Configuration
When you connect, a SIP trunk is created with these optimized defaults:
transport
tls
codec preference
ulaw,opus
nat mode
off
auth type
credentials
max channels
20
Post-Setup Checklist
- BYOC trunk shows active in Genesys admin
- Inbound call reaches Genesys queue
- Outbound call routes correctly